Frequently Asked Questions
Everything you need to know about your Jane Win Jewelry purchase and our collection.
What materials are used in Jane Win Jewelry?
Our collection is primarily crafted from high-quality 14k gold-dipped sterling silver and solid 14k gold. We use genuine semi-precious stones and hand-cut details to ensure each piece meets our high standards of craftsmanship.
How long will it take for my order to ship?
In-stock items typically ship within 2-3 business days. For personalized or engraved pieces, please allow up to 10-14 business days for production before your order is dispatched.
What is your return and exchange policy?
We want you to love your jewelry. We accept returns and exchanges on unworn, non-customized items within 30 days of delivery. Please note that personalized engravings and final sale items are not eligible for return.
How should I care for my jewelry to prevent tarnishing?
To maintain the luster of your gold-plated pieces, avoid contact with perfumes, lotions, and chlorine. Store your jewelry in a dry place, preferably in the Jane Win pouch provided, and clean gently with a soft microfiber cloth.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout. Please be aware that customers are responsible for any local customs duties or taxes.
Can I add a gift message to my order?
Absolutely. Every Jane Win order arrives in our signature packaging. You can add a personalized gift message during the checkout process, which we will include on a beautiful branded card.